An open look at our puppy boutique
The Waggles Way: Puppy Care & Transparency in Roanoke
There is a story behind every puppy you meet. We want you to understand the care, the records and the choices that come with that story—before you begin your own together.
Room for a real conversation
A closer look, before the first cuddle becomes a commitment
Choosing a puppy involves more than a favorite face. At Waggles Roanoke, our team helps you consider your home and lifestyle, explains vaccination and deworming records, and makes space for the questions that matter to your family.
We are a local puppy boutique whose guiding priority is puppy health and wellbeing. Our wider Waggles philosophy is rooted in matching puppies with families through care and education.
Learn about our Roanoke boutique and the Waggles approach.
Know the background
Breeder information belongs in the conversation
Our sourcing policy explains how we assess breeders, including trusted licensed breeders, against our care expectations. We do not support puppy mills. If a breeder does not meet our standards or improvement plans, we do not purchase from that source.
Breeder information for each puppy is displayed directly on the kennel. Take a look, ask about what you see, and discuss the individual puppy with our team.
From arrival to homecoming
The care behind a day at Waggles
Health checks at each transition
Puppies receive a veterinary health check before leaving the breeder and another check on arrival. A full wellness exam with a licensed veterinarian follows within days of reaching our store.
Attention throughout the day
Kennels are cleaned several times daily. Toys are rotated for enrichment, and puppies have repeated opportunities for exercise and socialization.
Information for your next step
Your puppy goes home with vaccination and deworming records, a microchip and access to online training courses. Our team can walk through the information with you.
See the full puppy care protocols.
Understand the protection
A health guarantee with details you can review
Our guarantee page sets out coverage, available remedies and the steps to take if a concern arises. Review it before homecoming so you know what to keep and whom to contact.
The first 14 days
Coverage applies to qualifying illnesses present at purchase, including contagious conditions or parasites, with fleas and ticks excluded.
Up to one year
The guarantee describes coverage for qualifying congenital or hereditary conditions affecting your puppy’s health, measured from the purchase date.
For a confirmed covered condition, the published options include returning the puppy for a refund, an exchange for a puppy of equal value, or keeping the puppy and receiving reimbursement for necessary veterinary care. Veterinary reimbursement is limited to the original purchase price.
Keep the steps in view: seek a licensed veterinarian’s examination when concerns arise, notify Waggles within two business days of an “unfit” diagnosis, provide written veterinary documentation promptly and submit the claim within 30 days. Conditions disclosed before purchase are excluded. Adult size, breeding ability and show quality are not guaranteed.
Read the health guaranteeFinding your fit
A wish list can start the search
Have a particular breed, size, coat color or temperament in mind? Our special-order service takes your preferences to our vetted breeder network. The request has no cost and no obligation; you can meet the puppy before deciding.
How special orders work →Choosing how to pay
Understand the payment path
Waggles offers monthly-payment options through financing providers, with team guidance through the process. Credit offers are subject to approval and minimum payments apply. Cash and your own credit card are also options.
Review financing and payment information →Make the first days feel familiar
Prepare for the puppy, not just the pickup
Our boutique carries puppy food, bowls, crates, bedding, grooming supplies, walking gear and toys. Our team can help you think through what belongs on your day-one list.
Online training modules are available around the clock with your puppy. Ask us for the printable new-puppy checklist and talk through your feeding, rest and training setup before heading home.
From our puppy journal
Good questions for life together
Personality
Get to know the individual puppy
Explore how inherited tendencies, experiences and learning shape behavior.
Family teamwork
Give everyone the same training plan
Read about shared cues, clear household expectations and supervised participation for children.
Day-one preparation
Gather the essentials before homecoming
Plan for feeding, walking, rest, puppy-proofing and cleanup.
Everyday rhythm
Build a routine that grows with your puppy
Think through meals, potty breaks, short practice sessions, play and downtime.
Ask before you decide
Questions worth bringing along
Can I see where a puppy came from?
Yes. Our transparency policy says breeder information for each puppy is displayed on the kennel. Our team welcomes conversations about sourcing and the puppy you are considering.
What care does a puppy receive at the boutique?
Our care protocols include veterinary checks, a full wellness exam within days of arrival, frequent kennel cleaning, rotated toys, exercise and socialization.
Which records and training support come home with us?
You receive vaccination and deworming records. Puppies are microchipped and come with 24/7 access to online training courses. Ask the team to explain the records and how to access the training.
What should I do if I have a health-guarantee concern?
Have your puppy examined by a licensed veterinarian, notify Waggles within two business days of an “unfit” diagnosis, provide written documentation promptly and submit the claim within 30 days. Read the full guarantee for coverage, exclusions and available options.
Does a special-order request commit me to a purchase?
No. A special-order request is a wish list with no cost and no obligation. Share your preferences with the team and meet the puppy before making a decision.
What if I need help rehoming a Waggles puppy?
Our published policy describes a rehoming program for families whose circumstances change. Contact the team to discuss the situation and learn how the program works.
Where can I compare payment options or ask more questions?
Our financing page explains payment options and credit conditions. You can also browse the Waggles FAQ or talk directly with the boutique team.
Meet the puppy. Understand the story.
Let curiosity lead your visit
Ask about the puppy’s background, look through the records and talk about what life together could look like. We are here for the conversation.
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